Shipping:

We use Royal Mail, DPD and UPS for all our shipping requirements.

Packages go out one to five business days from the day of receiving confirmed payments of your purchases. In the UK, it may take up to a further 3 working days from despatched for your item to arrive. ** However, we would like to advise our customers that delivery of our Online Store orders could be delayed due to precautions being taken during the COVID 19 pandemic. **

We currently will only accept International orders by arrangements. Please contact us for more detailed information prior to ordering online. International buyers will be responsible for duties, fees, or taxes incurred.

Collection:

We offer FREE local collections for your purchases in Walthamstow and/or South Croydon.

Local collections are only available from Friday till Sunday between the hours of 11am till 6pm. We will email you the available time slots for collection.

Cancellation :

If you decide to cancel your order after it has been confirmed and the payment has been processed, we will gladly give you a full refund of your purchase amount ONLY on the condition that your items have not been despatched.

Once an order has been despatched, we cannot accept a cancellation.

Refunds and Exchanges :

We currently do not have a refund policy.

If an item reaches you in damaged condition we will gladly replace it with a similar item of equal value.

We do not exchange merchandise that reaches you in good condition. We do our best to accurately depict and describe the items on our online shop. However, due to the nature of colours on your screen resolutions of your digital devices, colours may appear slightly different from the physical item. Furthermore, please keep in mind that all items are made by hand and retain unique variations in glazes, patterns, shape and form.

We are here to help – If you are truly not satisfied with your purchase and wish for a refund, please contact us via our Contact Form. We are confident we can work something out.